FAQ

About the CERO One

Who is the LODEN One Electric Cargo Bike for?

The LODEN One is for anyone who wants a compact bike that can do a little bit of everything. If you’re looking commute by bike, drop off a child at preschool, go grocery shopping, run errands, deliver food, get exercise, or just have a good time, the LODEN One is for you!

Does the LODEN One come in different sizes?

The LODEN One is designed to accommodate all genders of riders of many sizes via seat and stem adjustments. We recommend the bike for riders with a height between 1,57 m and 1,90 m.

How can I adjust the stem?

The Satori stem riser can be adjusted up to 70mm up and down, and the stem angle can be further adjusted to your comfort as well. Check out this handy video or contact us for help.

Can I transport my bike on vehicle hitch mounted bike racks?

Yes. Your bike can be mounted on different available carrier systems such THULE. Make sure that the racks can sustain the weight of the LODEN One and accommodate the large tires.

How much does the bike weigh?

The bike with the battery mounted weighs 26 kg. For more information, download the complete specs here.

Does the bike have any lights?

Yes. The LODEN One comes with a white front light and a red rear light powered by the e-bike battery. To turn the lights on and off, press the headlight button on the right side of the computer display.

Does the bike come with a lock?

Yes. An ABUS Frame Lock comes with every bike. This lock is attached to the bike frame and allows you to lock the rear wheel, preventing it from spinning. The bike’s battery is also locked, using the same key as the ABUS Frame Lock. We always recommend using an additional lock, like the ABUS Chain Lock or a u-lock, to secure the bike to a fixed object.

Do I need a driver license or insurance to operate your bike?

No. The LODEN One is a Class 1 electric bike, which means that in most places it is legally considered the same as a regular bicycle, so neither a driver’s license nor insurance are required. However, laws regarding pedal-assisted e-bikes vary from country to country and place to place. Please consult local regulations before riding your bike.

I have seen e-bikes that sell for as little as 1.000 €, why does the LODEN One cost more?

The LODEN One is built with with high-quality, durable components to help the bike last longer and be more reliable. Most inexpensive e-bikes use cheap electric motor systems, but we pride ourselves in using the Shimano STEPS system, so you can be sure of its dependability and durability. The LODEN One also features a cutting-edge new drivetrain system using Gates Carbon Drive belt and Shimano Inter-5E internal hub gears which provide smooth and nearly silent shifting with little to no maintenance.

What is the ideal tire pressure?

The LODEN One comes with Schwalbe Big Ben Plus tires, which should be inflated to 30 to 55 PSI (2 – 4 bar). The best and safest way to inflate a bicycle tire to the correct pressure is with a hand or foot bicycle pump which has a built-in pressure gauge.

Where can I get a copy of the Owner’s Manual?

For the current 2021 model of the LODEN One, please download the LODEN Owner’s Manual here.

 

Shimano E-Bike-System

How far can I go on a single charge?

The battery range varies depending on several factors: cargo loads, rider weight, assist mode, terrain, etc. According to Shimano, you can expect to go 80 km per charge on High mode, 100 km per charge on Normal mode, and up to 150 km per charge on Eco mode. For more information, see the Shimano E6100 overview here.

How long does the battery take to charge?

From 0%, it takes 2.5 h for an 80% charge and 5 h for a 100% charge.

How do I charge the battery?

The bike comes with the EC-6002 charger that you can connect to any 100-240 V AC, 50-60 Hz outlet. You can either connect the charger directly to battery while mounted on the bike, or remove the battery and charge it on its own.

How long can I expect the battery to last?

Shimano STEPS utilizes a long-life battery to maintain sufficient output, even after 1000 full charging cycles. It has been designed with year-round conditions in mind to exhibit the performance necessary in both the heat and the cold. After 1000 cycles, performance will decline but the battery will still be usable.

Can I buy extra batteries?

If you ever need to buy an extra battery, please contact us directly or find a Shimano dealer near you.

What is a mid-drive motor?

A mid-drive motor powers the crank of the bike directly, giving you a smooth boost with each pedaling motion. The system features three sensors: speed, cadence, and torque, all working together to give you the most performance when you most need it. Additionally, the mid drive motor is located in the lowest point of the frame, ensuring a lower center of gravity and more balanced weight distribution for stable handling.

Can I accelerate using a manually operated throttle?

The LODEN One is a Class 1 e-bike, which means that it does not have a manual throttle to accelerate. Class 1 e-bikes receive motor assist only when pedaled, and the motor assistance cuts off at 20 mph as required by law.

Do I need to pedal?

Yes! Our electric motor gives you a “pedal assist” that provides you with necessary push to ride faster and with less effort. Plus, since your legs are providing the propulsion, you have more control over the bike, which is especially important if you are carrying heavy loads. These type of bikes are sometimes referred to as “pedelecs” and the great news is that you’ll still get a nice workout as you pedal!

How fast does it go?

The Shimano E6100 motor will provide you pedaling assistance up to the legal limit of 25 km/h. However, the bike can go faster than 25 km/h down hills or with significant pedaling effort.

Can I ride this electric bike in the rain?

Yes. Our bikes, battery, and electric system are designed to ride in the rain without any problems. But please do not submerge the bicycle in water or use high-pressure sprayers to clean the bike. Remember to ride safely whenever it is wet!

 

Carrying Cargo

How much cargo can I carry on my LODEN bike?

The LODEN One is designed to carry up to 25 kg in the rear plus up to 10 kg in the front OR up to 25 kg in the front plus up to 10 kg in the rear. No more than 35 kg of cargo should be loaded onto the bike at any time and no more than 25 kg should be loaded on any single rack at one time.

What is the total weight capacity of the bike?

135 kg. This includes the weight of the rider plus all accessories and cargo.

Can I load cargo in the front and rear racks without a basket or platform?

Our front rack is designed to work ONLY with an attached LODEN Platform, Small Basket, or Big Basket. The bike is NOT designed to be ridden without a front platform or basket. Our rear rack, however, can carry cargo without any attached basket or platform.

Can I use any of your baskets on the rear and front racks?

Yes. The LODEN modular cargo system was designed to allow you to use either of the LODEN baskets or LODEN platform in the front or on the integrated LODEN rear rack, allowing you to customize the bike to your needs.

Can I use third-party basket on your racks?

Our custom baskets are designed to be used with our racks; our bike is not designed to accommodate third party baskets.

Can I put panniers on the rear rack?

Yes, we designed our rear rack to be compatible with many cargo-carrying accessories. The rear rack’s side tubes are 14 mm in diameter, so any panniers or other accessories will need to be compatible with that size.

Can I attach a trailer to the bike?

CERO bicycles are compatible with many bike trailers that can be mounted using the kickstand mounting holes on the chainstay. Follow all instructions and load limits provided by the trailer manufacturer. We have also tested out Thule’s Chariot axle-mounted trailer on our bike and it works well.

Can I transport another adult on the front or rear racks?

No. The LODEN One cargo areas are designed to carry a wide variety of cargo loads, but not adults. The bike is only designed to carry one child (up to 22 kg) on a Yepp Maxi child seat mounted on the rear rack.

Are your bikes compatible with child seats?

Yes. The LODEN One’s rear rack is designed to fit the Yepp Maxi child seat without the need for any adapter.

 

Purchasing Your LODEN One

How can I order the LODEN One?

It’s best to visit one of our partner dealers. If there’s no dealer near you, you can order your bike directly here on our website.

My order keeps getting declined – what can I do?

Typically this is due to your credit card or bank card declining the transaction due to the high amount. Please contact your bank to authorize the purchase and try checking out again. Contact us if you are still having trouble and we’ll be happy to help.

Do you offer financing?

Yes. Go to FINANCE A BIKE to create your own financing plan.

Do you offer leasing?

Yes. We’re working with these leasing partners: Jobrad, lease a bike, Bikeleasing, Business Bike

Where can I check my order status?

After placing an order through our website, you will be sent an order confirmation via E-Mail. Please allow 5–10 days for your bike to enter shipping. If you’ve registered for an account, you can check the status of your order on the My Account page.

Does the LODEN One come with a warranty?

LODEN bicycles come with a limited 2-year warranty against defects in materials and workmanship to the original purchaser of the bike on the frame, fork, racks, and baskets. Most Shimano components also come with a limited 2-year warranty. More information can be found in your LODEN Owner’s Manual.

Can I change or cancel my order?

If you made an order in error, contact us as soon as possible (ideally on the same day) to cancel the order before it ships.

 

Shipping and Assembly

How much does shipping cost?

Shipping for LODEN Bikes is 80 € to Germany and 120 € to other European Countries.

Is there any assembly required for the CERO One?

The bike will arrive to you 95% assembled. It comes with a set of tools and detailed assembly instructions so that you can set up the bike yourself. You can also follow along with this assembly video. We also recommend contacting one of our partner dealers or a mobile service provider if you are unsure or uncomfortable assembling the bike on your own.

How do you package and ship your bikes?

We take great care to securely pack each bike with many layers of protective padding, and use top professional shipping services to ensure that your bike arrives safely.

What if my bike arrives damaged?

Please notify the shipper and contact us immediately. We’ll make it right.

Where do you ship from?

We ship our bikes from our warehouse in Germany.

How do I service and maintain the LODEN One?

Like any bicycle, the LODEN One needs regular service and maintenance. Fortunately, any professional bike mechanic should be capable of handling most of your tuning and maintenance needs. You can also contact one of our Partner Dealers or a mobile service provider who will often have more experience working on LODEN bikes and other electric bikes. The LODEN team is also happy to assist you with technical support and we can direct you to a mechanic near you if you need help.

Where can I see or test ride the bikes?

You can check out the LODEN One and arrange a test ride at any of our partner dealers. If you live near Kaaks, you can also visit our Showroom for a test ride. Please make an appointment if you plan on doing so.

 

About CERO Bikes

Why is the CERO One called LODEN in Europe?

Due to trademarks, CERO had to be named differently in Europe. Apart from the name, both bikes are 100% identical.

What does the name CERO mean?

“CERO” means the number zero in Spanish. CERO is proud to build cargo bicycles that produce zero emissions and help people reduce their carbon footprint.

Why does LODEN cost more in Europe than it does in the USA?

One of the main reasons: There is no VAT for pedelecs in the USA. Additionally there are customs and higher shipping fees to consider.

Where are LODEN bikes manufactured?

Our bike frames, racks, and baskets are manufactured by hand at one of the top bike manufacturers in Taiwan. Final assembly, quality control, tuning, testing, and certification are also completed by certified professionals in Taiwan. Taiwan is world-renowned in the bike industry for the quality of their work and our partners have been producing bicycles for top brands for many decades.

 

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